All plans start with a 3-month initial engagement. After that, it's month-to-month. We hate lock-ins too — but automation work requires enough runway to actually ship and validate.
What counts as a "production automation"?
A production automation is an end-to-end workflow that runs in your live environment — connecting at least 2 tools, making a decision, and producing an output. One automation can have multiple steps and conditional logic.
What if I need something outside my tier?
We scope additional work as ad hoc projects at $150/hr. Most clients find their tier covers what they need, but flexibility is built in.
How long does onboarding take?
Discovery call → scope sign-off → first automation delivered in 2–3 weeks. We're not onboarding for months — we ship fast. Your first workflow is typically live before your first invoice is due.
What's your SLA?
SLA is tier-specific. Spark gets a 12-hour response window, Mon–Fri. Scale gets business-hours response. Velocity gets 24/7 coverage with a dedicated account team. Response time ≠ resolution time — we triage by severity and communicate proactively.
What's your cancellation policy?
After the initial 3-month engagement, you're month-to-month. Cancel anytime with 30 days' notice — no penalty, no exit fees. We don't lock you in permanently. If we're not delivering value, we want to know, not retain you.
Do you work with non-US companies?
Yes. We've delivered automation work across North America, Europe, and APAC. All our calls are on Zoom/Google Meet — time zone is never a blocker.